Please read the following information carefully before contacting Alzatex, Inc. Click here to request an RMA number (Return Merchandise Authorization) for any defective product prior to calling so our technical staff will have the information necessary to assist you. If you have any questions about our products, please feel free to contact Alzatex.

Technical support

Phone: (503) 642-9693
Toll-Free: (888) 808-4452
Fax: (503) 649-6539
E-Mail: support@alzatex.com

Warranty Repairs

Alzatex products (except kits) are warranted for 12 months from date of purchase. Before returning a defective product for a warranty repair, please click here to request an RMA number. We cannot accept any repair requests without an RMA number. You will receive the RMA within one to two business days with instructions on where to ship the product for repair.

Out of Warranty Repairs

Standard repair fees apply to our products. Generally evaluation and repair costs are $100.00 plus shipping and handling however we will never charge you more without confirming the actual repair costs.  Please click here to request an RMA number for all repairs. You will receive the RMA number within one to two business days with instructions on where to ship the product.

Refunds

If you are not completely satisfied with the product, you may return the product within ten days from the date you received it for a full refund. All of the parts and instructions must be returned, and the products must be in saleable condition.